iHelpdesk21|3.0 was built by Support Professionals and helps businesses of any size and industry to easily coordinate, track, and report their support requests and activities. Online and in realtime. We have a proven record of increasing support productivity, reducing costs and improving customer satisfaction in companies and organizations around the world. Used as bundle with our iSuite21 or standalone, our ASP Helpdesk helps you to discover the new power of E-Support.
WHAT IS iHelpdesk21 Professional 3.0
iHelpdesk21 Professional stands for rock solid online helpdesk software with innovative functions, intuitive use, and affordable pricing. The real power of is its high scalability that combines unique features and implementation options which can not be found in any other similar applications on the market. Its innovative communication features help to replace traditional support phone calls and emails by a well-documented and client-history based helpdesk system which can be accessed online from anywhere.
It was built by Support Professionals in close cooperation with clients of all sizes and industries incorporating their unique requirements, ideas and needs.
The result is a web based interface which delivers innovative and powerful functions and excels in an intuitive handling with less navigation and virtually zero training time.
Written in ASP and powered by a Microsoft SQL Server Database iHelpdesk21 has proven to be a rock solid application which can literally be accessed through any webbrowser.
NEW:Let your clients create tickets by email. All you need is a dedicated email address. If you want to try it please send an email to support@iHelpdesk21.com and login to the tech area through our demo page to see your created ticket.
NEW:Incorporated Remote Desktop Function (RDP) to access any computer remotely. This allows you to do support work directly on your clients' computer. Our RDP is secure at 128-bit encrypted.
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WHO IS USING iHelpdesk21 Professional 3.0
Our application was developed as an industry independant solution and can be virutally used for any type of business or company size. We are proud to offer custom-made changes at affordable rates to meet industry-specific needs and requirements. It is available as part of the iSuite21 and/or standalone in two editions.
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NEW in iHelpdesk21 Professional 3.0
FOUR INDEPENDANT ENTRY LEVELS
Our application provides four independant entry levels. Administrators, Supervisors, Technicans and Contractors and Clients access the helpdesk through their own portal.
SERVICE PLANS AND OTHER SERVICES
We offer the integration of unlimited support plans and other services on a multi user level. That means that an assigned corporate Service Plan or Service can be used by multiple users. Each user and technican gets a Service Monitor displayed which shows the contracted services and their current status. The administrator gets a daily overview with services which are about to expire and can either inform the client and/or bill the renewal of the service. The user gets a message on the screen informing him about the expiring service and the invoice. Our application keeps track of the serviceplans, offers recurring payments and reminds your clients about the expiration of their service plans. Each client has a "file" with the complete support, ticket and billing history available to clients, technicans and administrators. The separate billing modules allows to send out and monitor invoices for service plans and other services.
PROJECT MANAGEMENT
The new Project Management Tools allows tickets to be converted into projects handled by the Project management module. Tasks can be created and assigned and monitored.
TICKET COMMUNICATION
The entire ticket communication with the client is done in HTML. Each ticket, ticket reply, no matter if created online or by email, is sent out in an HTML format. And the best of all, NO SERVER SIDE mail application needs to be installed to send and receive tickets and replies by email. The revamped ticket view allows the user and technican to access all ticket and client information from one screen. The new Ticket Overview makes life for technicans a lot easier. From one screen the technican can access new/open/closed/assigned and overdue tickets. A special calendar view shows the technican all his assigned tickets.
TICKET PRIORITIES
Our application provides an unlimited number of ticket priority levels which can be used to better organize and monitor open tickets.
ONLINE LIVE SUPPORT
We provide an integrated Online Live Support with RDP Function whichs allows to communicate with clients online.
We know that each client has own requirements due to their individual business processes. That is why we offer custom-made changes at very affordable rates.
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It was built by Support Professionals in close cooperation with clients of all sizes and industries incorporating their unique requirements, ideas and needs. 
